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Thus Hospitals and Health Systems: What They Are and How They Work addresses so much change that simply designating it as a fifth edition of Hospitals: What They Are and How They Work would be misleading. However, the basic intent of this volume remains as that of its predecessor volumes: to rovide individuals who may be considering employment in health care a solid grounding in the arena in which they may find themselves pursuing careers.

This fully updated edition of the bestselling textbook on Health Services Operations Management provides an invaluable reference for students and researchers in the fields of healthcare management, operations management and patient flow logistics

Doug is masterful at translating all things “quality” in the healthcare arena. This book provides clear understanding of how to design, implement, manage, and sustain programmatic quality management in a way that is easily adopted by any healthcare organization.

Medical centers and hospitals are complex businesses offering lifesaving tech-nologies and care to people who are often at their most vulnerable point in life. This edition will serve as an up-to-date text for students who wish tobuild a career in health care, whether as an administrator, nurse, or physician.